Changes between Version 2 and Version 3 of TracTickets
- Timestamp:
- Jan 25, 2009 10:55:11 AM (10 years ago)
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TracTickets
v2 v3 2 2 [[TracGuideToc]] 3 3 4 The Trac issuedatabase provides simple but effective tracking of issues and bugs within a project.4 The Trac ticket database provides simple but effective tracking of issues and bugs within a project. 5 5 6 6 As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''. … … 11 11 All tickets can be edited, annotated, assigned, prioritized and discussed at any time. 12 12 13 '''Note:''' To make full use of the ticket system, use it as an ''in bucket'' for ideas and tasks for your project, rather than just bug/fault reporting.14 15 13 == Ticket Fields == 16 14 … … 18 16 19 17 * '''Reporter''' - The author of the ticket. 18 * '''Type''' - The nature of the ticket (for example, defect or enhancement request) 20 19 21 20 * '''Component''' - The project module or subsystem this ticket concerns. 22 21 * '''Version''' - Version of the project that this ticket pertains to. 23 * '''Severity''' - What are the effects the issue described? Ranges from an ''enhancement'' request to ''blocker'' (must be fixed before next milestone).24 22 * '''Keywords''' - Keywords that a ticket is marked with. Useful for searching and report generation. 25 23 26 * '''Priority''' - The importance of is the issue relative to other tasks.24 * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''. 27 25 * '''Milestone''' - When this issue should be resolved at the latest. 28 * '''Assigned to ''' - Principal person responsible for handling the issue.29 * '''Cc''' - A list of other associated people. ''note: this does '''not''' imply responsiblity or any other policy.26 * '''Assigned to/Owner''' - Principal person responsible for handling the issue. 27 * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 30 28 31 * '''Resolution''' - Reason for why a ticket was closed , such as {{{fixed}}}, {{{invalid}}}, {{{duplicate}}}, etc.32 * '''Status''' - What is the current status? (One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.)29 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 30 * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. 33 31 * '''Summary''' - A brief description summarizing the problem or issue. 34 * '''Description''' - The body of the ticket. A good description should be '''specific, descriptive and to the point'''. 32 * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point. 33 34 '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. 35 36 '''Note:''' the [wiki:TicketTypes type], [wiki:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the WebAdmin plugin. 37 38 '''Note:''' Description of the builtin ''priority'' values is available at [wiki:TicketTypes#Whyistheseverityfieldgone] 35 39 36 40 == Changing and Commenting Tickets == … … 40 44 the ticket are logged as a part of the ticket itself. 41 45 42 When viewing a ticket, th is logof changes will appear below the main ticket area.46 When viewing a ticket, the history of changes will appear below the main ticket area. 43 47 44 ''In the Trac project, we use ticket comments to discuss issues and 45 tasks. This makes understanding the motivation behind a design- or implementation choice easier, when returning to it later.'' 48 ''In the Trac project, we use ticket comments to discuss issues and tasks. This makes 49 understanding the motivation behind a design- or implementation choice easier, 50 when returning to it later.'' 46 51 47 52 '''Note:''' An important feature is being able to use TracLinks and … … 52 57 '''Note:''' See TracNotification for how to configure email notifications of ticket changes. 53 58 54 === State Diagram === 55 http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020040607DF.png?format=raw 59 '''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized. 56 60 57 == Advanced: Preset values for New Tickets from URL==61 == Default Values for Drop-Down Fields == 58 62 59 To create a link to the new-ticket form filled with preset values, you need to call the /newticket? URL with variable=value separated by &. 63 The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section: 64 65 * `default_component`: Name of the component selected by default 66 * `default_milestone`: Name of the default milestone 67 * `default_priority`: Default priority value 68 * `default_severity`: Default severity value 69 * `default_type`: Default ticket type 70 * `default_version`: Name of the default version 71 72 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. 73 74 75 == Hiding Fields and Adding Custom Fields == 76 77 Many of the default ticket fields can be hidden from the ticket web interface simply by removing all the possible values through [wiki:TracAdmin trac-admin]. This of course only applies to drop-down fields, such as ''type'', ''priority'', ''severity'', ''component'', ''version'' and ''milestone''. 78 79 Trac also lets you add your own custom ticket fields. See TracTicketsCustomFields for more information. 80 81 82 == Assign-to as Drop-Down List == 83 84 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field. 85 86 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions]. 87 88 == Preset Values for New Tickets == 89 90 To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with variable=value separated by &. 60 91 61 92 Possible variables are : 62 93 94 * '''type''' - The type droplist 63 95 * '''reporter''' - Name or email of the reporter 64 96 * '''summary''' - Summary line for the ticket … … 73 105 * '''cc''' - The list of emails for notifying about the ticket change 74 106 75 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui'' 107 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]] 76 108 77 78 See also: TracGuide, TracWiki, TracTicketsCustomFields, TracNotification 109 ---- 110 See also: TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery