Available Reports

Custom Query

Compose a new ticket query by selecting filters and columns to display.

SQL reports and saved custom queries Sort by: Identifier Title

{1} Active Tickets by Severity

  • List all active tickets by severity and recency.
  • Color each row based on severity.

{2} Active Tickets by Version

  • List all active tickets grouped by version.
  • Ordered by version, severity and recency.
  • Color of each row is based on severity.

{3} Active Tickets by Component

  • List all active tickets grouped by component.
  • Ordered by severity and recency.
  • Color of each row is based on severity.

{4} Active Tickets by Recency

  • List all active tickets by recency.
  • Color of each row is based on severity.

{5} Active Mac Tickets

  • List all active Mac tickets by severity and recency.
  • Color of each row is based on severity.

{6} Active iOS Tickets

  • List all active iOS tickets by severity and recency.
  • Color of each row is based on severity.

{7} Active Chat Core Tickets

  • List all active Chat Core tickets by severity and recency.
  • Color of each row is based on severity.

{8} Closed Tickets by Recency

  • List all closed tickets by recency.

{9} tratihubis/query_tickets.sql

{10} tratihubis/query_comments.sql

Note: See TracReports for help on using and creating reports.